CUSTOMER SERVICE

 

 

SHIPPING & DELIVERY

L'intervalle forward all ordered products to the address indicated in the shipping confirmation. The terms and Shipping costs are detailed below:

For international orders via FedEx:

Spain flat rate shipping 3.50€. Delivery time 3-7 days.

Europe flat rate shipping 15€. Delivery time 3-7 days

International flate rate shipping. 50€ Delivery time 5-10 days

The company reserves the right to adjust the shipping price according to their destination.

 

SAFETY & PAYMENT

L'intervalle is pleased to offer our customers a completely secure environment for the use of  PayPal to process all payments through www.lintervalleshoes.com.

 

EXCHANGE & RETURN POLICY

We seek your satisfaction with every item of L'intervalle, if for any reason you are not satisfied with your purchase, we are happy to return any product within fourteen days of receipt. For this, the conditions are as follows:

If the return is due to sizing issue or a color change, the customer will pay for the shipping charge.

Items can not be used, altered or damaged.

All items must be in its original packaging. Should include the receipt.

In the event of a change of article for another size or color it will be entirely possible provided that respecting the above time limit of fourteen days sending back the article, though, once we have received we sent first.

 

RETURN TO PURCHASE BY MAIL

For return/exchange procedures, please adhere to the following:

Send an email to myshoes@lintervalleshoes.com with your order number and return or marked change in the email subject.

You will receive a return authorization notice with a code.

Please be sure to include the authorization code in the address label on the package. Then, package the merchandise in its original box and send to:

 

L'INTERVALLE VENTURES SL

Attn: Returns

C/ Martín i Soler, 5

03203

Elche (Alicante)

Spain

 

RETURN AUTHORIZATION CODE

Please be sure to include the authorization code, if he can not proceed to reembolso. Los refunds will be issued to your PayPal account within 5-7 business days after purchase.

Once we receive your package, we will check the status of the items and make the change of size or refund of the returned product. Note that in the case of returns by mail, the company does not accept parcels on delivery or cash on delivery and shipping costs or refund is not paid.

The credit for the online store will be issued via email in the form of a gift card.

Please contact us at myshoes@lintervalleshoes.com for any questions or inquiries on your order and we will be happy to help!